Select a question to read the full answer.
About the Programme
What the Programme is, why it exists and the law behind it.
Who Must Have the Cover
Eligibility, exemptions, age limits and length of stay.
Buying the Cover and Proof of Insurance
Where to buy, the steps involved and the proof you receive.
What the Policy Covers
Benefits, limits and where the cover applies.
What the Policy Does Not Cover
Exclusions, definitions and what counts as an emergency.
Obtaining Treatment in Kenya
Where you can be treated, cashless access and authorisation.
Emergencies, Evacuation and Repatriation
Who to call, how evacuation decisions are made and repatriation.
Roles and Responsibilities
Who does what across the Programme.
For Healthcare Providers
Verification, service standards and fraud controls.
For Tour Operators, Hotels, Airlines and Travel Agents
Advising clients and handling group itineraries.
Service, Complaints and Data Protection
Service standards, complaints, personal data and fraud reporting.
Key Contacts
One number, around the clock, for visitors and healthcare providers alike.
This FAQ is issued for information only and is a summary of the Programme. It does not vary the terms of any policy. In the event of any inconsistency, the Social Health Insurance Act, 2023, the Regulations, the relevant Gazette Notice, and the issued policy wording prevail.